Use Round Robin Call Routing to sequentially hunt for a recipient.
Set the number of rings a recipient’s number will ring before advancing to the next recipient.
Optimize utilization of your team’s time.
Patch an incoming call to multiple recipients simultaneously.
Incoming call will ring on many phones simultaneously until it is answered
Reduce Customer wait time to speak with an Agent
Never miss a lead that occurs after office hours and/or on holidays.
Setup time of day call routing rules to deliver calls to available resources
Route incoming calls to agents based on the Caller ID.
Improve efficiency and resource utilization of call center by matching the location of available agents with Caller ID
Reduce Customer wait time to speak with an Agent
Bring clarity to your decisions on staffing needs by collecting data on which department receives the most calls from clients
Use IVR to allow your customers the flexibility of choosing which department they wish to connect to within your company
Never miss a lead by allowing your customers the convenience to leave messages for you
Receive via Email recorded voicemail messages
Share voicemail messages via Email
We offer the advanced call routing platform, IVR and Voicemail without charging extra. Only call charges apply.
Simultaneous calling reduces the wait time a customer has to wait to have the call answered, however, it does mean that your agents all receive the call at the same time. Round Robin potentially increases the wait time that a customer may spend on the phone waiting for a call to be answered but reduces load on agents. If you are paying top dollar to receive phone leads then use Simultaneous Calling.
You can setup a “default fall back” number which would take the call if no agent is available to take the call. This default fall back number may be setup with voicemail to record the client’s message.
You can choose between 2 to 6 rings before the call is routed to the next recipient.
Call us at: (866) 863-1575
Email us at: info@AvidTrak.com